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Tech Support  
.Executive Summary of support issues & tips for the Macintosh.
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Home
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tip sheets resources tools house calls service plans
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This online support area is an index of resources and tips first presented in the Mac ER newsletter for clients of Mark Gilmore & DesignAnalytics Consulting.

How to find what you need
The above gray navigation bar contains shortcuts to all of the major areas in this site. Below you can read brief descriptions of what can be found in each area.


 

Tip Sheets
Find tips and tricks that are in more detail than the newsletter and that are for the more advanced power user, or those who want to learn how to be one

Resources
Links to sites on the web that can help you figure out what's up with your misbehaving computer. There are also some nice links to Mac news and rumor sites.

Tools

Find what you need to fix it yourself. Before you call me, check out some the helpful software linked here.

House Calls
This area can solve some common problems with your Mac, and provide guidance so that you can be ready when you must call in professional help.

Past Issues
Basic computer skills are not inherited at birth, no matter what your kids tell you. This is an index of past Mac ER Newsletters where we concentrate on basic Mac skills & the underlying reasons for it all.

Service Plans
Want to pay by the hour, the day or the month? This page has the information you need to decide what is the best value for you.

On your right...
A standard feature is the column of links on the right. These are shorcuts to usefull items & external news stories that are talked about here below the main tip
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  Use The Web
Tell us your best Macintosh tip or trick and we'll put the best on the web site and in this newsletter.

Email a friend about the Dr, Mac newsletter and help them get the most out of their computers.

Find what you need to fix it yourself. Before you call me, check some the helpful resources linked here.

Read about what items to have ready before you call me, and what to have ready when I make a house call.


In the Spotlight
I link to interesting and useful tools that can help you maintain the health and stability of your computer.

Mac 101
Basic computer skills are not inherited at birth, no matter what your kids tell you. No problem is too simple & the only bad question is the one you don't ask.

Totaly Geek
Are you ready for true Nerd Knowlege? Curious about the latest obscure Apple rumors? Information for the power user that covers the big picture.

Advisories
Is a live feed of current security advisories from Symantec. These usually only affect Mac users in a periphrial way when their Windows using friends get knocked down, and we don't want to inadvertantly pass on a problem to them.

Use the Web
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Tell us your best tip or trick. Go on, show off a little bit.
Tell us your story
Email a friend about the Mac ER newsletter.
Email a friend
Find Macintosh help on the web. Find help on the web
Read this page to be ready for a house call. Find help on the web
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In the Spotlight
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> LockOut for OS 8 & 9 Secure your mac from prying eyes.
> Mac Driver Museum Keep that trusty old peripheral connected.
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Mac 101
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Dude where's my file? Finding lost files on your Mac.
R/com MediaSchool Using Apple's QuickTime to create movies.
ResExcellence This site contains a huge amount of tricks that will keep you busy for months. Have fun, but don't forget to backup first!
Learn AppleScript learn the basics of AppleScript in a slow-paced way. Read a short description, and download the free booklet in PDF format.
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Totally Geek
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Newest iBooks can now mirror on external screens like the PowerBook. Mac Slash discussion
SCO drops trade secret claim & IBM says SCO did not comply with evidence order. Groklaw discussion
SCO House of cards begins to shake, collapse is inevitable.
Disney Execs Want Steve Jobs to Run Company, a new twist to the old Disney buys Apple rumor. osViews discussion
Apple History The Woz Leaves, Jobs Buys Pixar, Apple Gets A Grammy
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Advisories
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I am not associated Apple Computer, Computer Nerds or any other company or persons listed in this newsletter or site. Copyright for many images used here are held by their owners and are used only for reference.

I will never sell or give out your name or email address to anyone, this information is used only to keep in touch with and help my clients. If you dont wish to receive this macintoh tips newsletter just let me know.